Alarm response and patrols
Marked patrol vehicles that respond to your alarm and check your site on a schedule, with GPS-verified reports.
Melbourne’s east and south-east
Back-to-base alarm monitoring
An alarm that only makes a noise protects nothing. Back-to-base monitoring connects your alarm panel to a control room staffed around the clock, so every activation is seen, checked and acted on within seconds, whether it is two in the afternoon or two in the morning. Secura monitors shops, clinics, clubs, factories and homes across Melbourne from our Vermont premises.
What you get
What it includes
- Alarm signals received around the clock, every day of the year
- Keyholders called in the order you set, with your instructions on screen
- Patrol dispatch on activation, or only when nobody can be reached, as you choose
- Open and close reporting, so you know who armed the site and when
- Late-to-close and fail-to-open alerts for business hours you set
- Mains failure, low battery and communication-fault alerts before they become a problem
- Connection over 4G and the internet, with dual-path options for sites that cannot afford a gap
- Plain monthly reporting on request, and a report after every event
Good to know
Before you decide
Who is watching
Signals are received at the control room operated by Guardian Security Group at 32 Redland Drive, Vermont, which Guardian describes as A1-graded and which runs 24 hours a day. Secura is your account manager and installer; the operators who answer your alarm are two doors down from Rob’s desk.
Phone lines are gone
The 3G network was switched off in 2024 and copper phone lines are going the same way. Alarms still dialling out on either will fail silently. We check how your panel communicates on the first visit and quote a 4G or IP communicator if it needs one.
Insurance expects it
Many commercial insurance policies require a monitored alarm that is tested and armed. A monitoring agreement and the event history are the paperwork your broker asks for after a claim; keep both.
What happens
Step by step
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Activation
A sensor trips, a panic button is pressed or a door opens out of hours. The panel sends the signal and the control room has it within seconds.
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Check
An operator reads the event against your site plan: which zone, what time, who to call, whether a patrol goes straight away.
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Act
Keyholders are called in your order. A marked patrol is dispatched if your plan says so or if nobody answers. Police are called when there is evidence of a break-in.
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Report
You get a record of the event, the calls made, the patrol’s findings and the time it was resolved. Nothing is left to a verbal account.
Who answers your alarm
A control room at 32 Redland Drive, staffed day and night
Secura is an authorised representative of Guardian Security Group. Alarm signals are received and patrols dispatched from Guardian’s 24-hour control room at our Vermont premises, which Guardian describes as A1-graded. Secura designs, installs and looks after your system and is the one number you call.
- 24-hour control room 03 9848 7999 Alarms, patrol requests and anything happening right now
- Rob and the office 0413 736 045 Quotes, installations, account changes, Mon–Fri 8am–5pm
Questions
Alarm monitoring: common questions
Can you take over monitoring from another company?
Yes. Most panels can be re-pointed to our control room without replacing anything. Check your current contract’s notice period, give us the panel make, and we will tell you what the changeover involves before you give notice.
What does monitoring cost?
It depends on the site, how it communicates and what response you want, so we price it from a short conversation rather than a price list. There is no charge to ask.
What if the internet or power goes down?
A monitored panel has a battery and, with a 4G communicator, a second path when the internet drops. The control room is told when a site stops reporting, and you are told too. For sites that cannot risk a gap we fit dual-path communicators.
Will the control room call the police?
Operators call police when there is evidence of a break-in or a duress signal, in line with Victoria Police’s alarm response policy; a patrol is usually sent first to confirm a genuine event, because false alarms attended by police attract fees.
Can I see what is happening from my phone?
Modern panels, including the Ajax systems we install, come with an app that shows arming, disarming and events in real time, alongside the control room’s monitoring. Older panels can often be upgraded to add it.
Also
How installation, monitoring and response fit together Other ways we can help
Melbourne’s east and south-east
Talk to us about alarm monitoring
Tell us the address and what worries you. A free assessment and a written quote follow; monitoring can start the week the system is connected.